There are several ways in which you can contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a ticketing system. This is the easiest form of communication for several reasons. In the event that no customer care staff member is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. You can also copy and paste large bits of info without needing to worry about printing errors, and in case a given problem requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always see the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they are typically separate from the hosting platform, which means that if you have to supply info or to follow instructions, you will need to use at least two separate admin consoles and this number can grow in case you want to administer a handful of domain names. Furthermore, lots of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.