A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It’s usually part of the billing account and is the most efficient way to handle a problem that takes a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all comments supplied by either party will be stored in the exact same place in the event that somebody else wants to work on the issue in question and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which implies that you will have to log in and out of at least 2 accounts in order to perform a particular operation or to touch base with the company’s technical support team. If you desire to administer several domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. It could also take a substantial amount of time for the provider to process your ticket.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you’re browsing through your website files or modifying different settings. The ticketing system is being monitored 24/7 by our help desk support staff members and the response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. In contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info with regards to any technical or billing issue. Moreover, you can read a number of informational articles, which will help you deal with the commonest difficulties on your own.