If you ever encounter a problem with your site and are incapable of coping with it on your own, ask the hosting provider’s support staff to help you get the site back online. A timely solution would be the most optimal scenario, but a lot of hosting companies respond within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be resolved without much effort, your site may not work properly or may not be accessible whatsoever for a long time interval, so you may lose prospective clients as it’s quite unlikely that anyone would willingly come back to a website that’s inoperational. For this reason, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software application update doesn’t proceed smoothly or if you erase something by accident, for instance, the website should be restored quickly so as to prevent elongated downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any customer support ticket that you post or any email that you write is only one hour, even in case you contact us during weekends and official holidays. Whatever the nature of your problem or enquiry may be, we’ll help you out immediately and will give you the necessary info to fix any problem with your sites. The actual response time typically does not surpass 15 to 20 minutes, which goes to say that you can forget about waiting around for hours and hours on end to get a problem solved or what is even worse – waiting around one whole day only to obtain a reply that more information is required whilst nothing’s sorted out. We’ll offer you assistance at once as we know precisely how priceless time can be in the dynamic digital era. The one-hour reply time guarantee applies to any technical or billing query that you might have with regards to our Linux shared hosting packages.