In the event that you've ever had a shared hosting account in the past or you have dealt with any kind of online service, you probably know from your personal experience that for some things it is better to speak with a live person on the telephone instead of exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you decide to buy it or if something small needs to be done, for instance, it will be far easier and a lot faster to get it done in real time. If you have the option to contact representatives by phone, it's also very likely that you're dealing with an actual web hosting supplier, not a reseller. The type of support that you will get on the phone varies between different suppliers - from very general issues to dedicated tech support. Typically the majority of suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are handled via electronic mail and tickets.
Phone Support in Shared Hosting
We believe that having the option to communicate with a live consultant is rather important, that's why we have 3 support lines globally (USA, UK and Australia) and you're able to reach us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux shared hosting packages, for example, you have the option to give us a call and learn more about our solutions before placing your order so as to ensure that we cover all of the system requirements for your websites. After the purchase, you will be able to call us about any kind of sales and billing issues you may experience, or get any type of general or basic technical info you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you will have to use the ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of your issue.